We strive to ensure your satisfaction with every purchase. Please review our updated Return Policy which outlines the conditions, processes, and exceptions for different product categories.

1. Cleaning Machines & Standard Equipment

Returns are accepted within 40 days of purchase.

The product must be unused, undamaged, in sellable condition (see Definitions Below), free of odors, and include all original parts—unless a missing part is the reason for the return.

Customers returning non-defective products are responsible for shipping costs. In case of overcharging by shipping providers, please retain receipts to discuss adjustments with our team.

If the product arrives defective, notify us within 5 business days of receipt. You will be provided a full refund, including GST/HST/PST and shipping costs.

If you refuse to accept delivery, please inform the shipping company within 24 hours of the scheduled delivery (or as soon as possible) and notify our customer support team immediately with the shipping report attached. This helps ensure the issue is documented promptly and allows us to take appropriate measures.

2. Parts, Accessories, and Janitorial Supplies

Items in this category are generally non-refundable unless there is a verified defect in the product.

Any defect must be reported within 5 business days of receiving the product. Claims will be evaluated on a case-by-case basis according to our Definitions (Check Below)  and internal guidelines.

3. Special Orders and Manufacturer-Labeled Products

Products such as scrubbers, power sweepers, steam cleaners, floor polishers, fall under our Special Orders category and are subject to the following conditions:

Return Window:

Returns are accepted within 40 days of purchase. A 20% re-stocking fee will be applied to the original purchase price for special order returns, unless the product is defective and unused.

Product defects must be reported within 5 business days of delivery. You will be provided a full refund, including GST/HST/PST and shipping costs.

This policy applies to products valued up to CA$5000.

4. High-Value Orders

Orders exceeding CA$5000 (including ride-ons, battery-operated machines, and similar items) are categorized as High-Value Orders and are subject to the following terms:
Returns must be initiated within 7 business days of receiving the product.

A 30% re-stocking fee is applicable unless the product is damaged or defective. Defects must be reported within 2 business days of receipt.

In cases where a product is found to be damaged or defective, please notify us within 2 business days, and we will arrange for an alternative resolution (full refund including GST/HST/PST and shipping cost or replacement) without the re-stocking fee.

5. Definitions

For clarity, the following definitions apply to this policy:

- A product is considered in sellable condition if it is free from any significant wear, damage, or defects and includes all original parts and packaging materials. Minor cosmetic imperfections that do not affect the functionality of the product are acceptable only if pre-approved by our quality control guidelines.

- A product is deemed defective if it fails to operate as intended or does not meet the specifications as advertised at the time of purchase. Defect claims require substantiation with documentation or photographic evidence.

- A product is considered damaged if it has sustained harm during shipping or handling, resulting in physical breakage or impaired functionality.

- Products that are marked on our website as "Shipped from Manufacturer". These items are typically custom-ordered or come directly from the manufacturer, and as such, they are subject to specific return terms including a restocking fee.

- Orders that exceed CA$5000 in total value. This category includes items such as ride-ons, battery-operated machines, and other high-ticket products subject to a shorter return window and higher restocking fees.