At Superior Vacuums If you’re not happy we’re not happy!
If you receive an order through us and are not completely satisfied with the product for whatever reason simply contact us via telephone, or email.
At this point, through our 110% money back guarantee, we will gladly refund the entire amount of your order back to you, Plus a store credit equal to 10% of the original purchase amount. This credit can be used on your next purchase with Superior Vacuums, or on exchange for another product.
We just ask:
The product is still in sellable condition i.e. in working order, unused, no smells/odours, no broken parts, and is not missing pieces (unless this is why you wish to return the product).
The Return Process
Call us, email us or come in regarding your return within 10 days of receiving your order, and we will issue you a Return Authorization number and a prepaid Shipping Label to your e-mail address.
Once we receive your return we will inspect the product(s) and reason for return.
After the product is inspected we will refund your entire order through the original payment method.
NOTE: All cleaning product, Air Purifiers, Steam Cleaners are final sale. Restocking fee applicable (to up 25%).