At Superior Vacuums If you’re not happy we’re not happy!
Money back guarantee means: we'll gladly refund the entire amount of your order back to you, This credit can be used on your next purchase with Superior Vacuums, or on exchange for another product.
Shipping and handling charges are non-refundable; however, in the event that we made an error in processing your order, or if the product is damaged or defective, we will be happy to refund your return shipping and handling charges.
We just ask:
If you've received a damaged product, make a claim with the carrier first.
We'll Accept returns for:
Product if it still in sellable condition i.e. in working order, unused, no smells/odors, no broken parts, and is not missing pieces (unless this is why you wish to return the product).
The Return Process
Call us, email us or come in regarding your return within 10 days of receiving your order, and we will issue you a Return Authorization number and a prepaid Shipping Label to your e-mail address.
Once we receive your return we will inspect the product(s) and reason for return.
After the product is inspected we will refund your entire order through the original payment method(shipping and handling is not refundable).
NOTE: All Cleaning Product, Air Purifiers, Filters, Bags, Electric Parts, Steam Cleaners, and Refurbished Machines are final sale. Restocking fee may be applicable.