Superior Vacuums Return Policy
At Superior Vacuums, your satisfaction is our top priority. We understand the importance of quality and service, which is why we offer a money-back guarantee. If you're not completely satisfied with your purchase, we're committed to making it right.
- We offer a full refund on the total amount of your online order if you're not satisfied.
- This refund can be applied towards your next purchase at Superior Vacuums or exchanged for a different product.
- Please note, shipping and handling charges are non-refundable. However, if there was an error in processing your order or if you received a damaged or defective product, we will refund the return shipping and handling costs.
- In case of receiving a damaged product, please file a claim with the carrier first.
- Returns are accepted if the product is in sellable condition: working order, unused, free of odors, with no broken parts, and not missing pieces, unless the missing piece is the reason for the return.
The Return Process:
- Contact us within 14 days of receiving your order (for online purchases) via phone, email, or in person to initiate a return. We will provide you with a Return Authorization number.
- Return the product to us for inspection. We will assess the product(s) and the reason for the return.
- Following inspection, we will process your refund through the original payment method, excluding shipping and handling charges.
Exceptions: Please be aware that all cleaning products, air purifiers, filters, bags, electric parts, steam cleaners, carpet/upholstery extractors, and refurbished machines are considered final sale and are not eligible for returns.
We aim to make your experience with Superior Vacuums as smooth and satisfactory as possible. Thank you for choosing us for your vacuum and cleaning needs.