Money Back Guarantee
Your trust and satisfaction are our priority. If you are in any way unsatisfied with your online order, we will do whatever it takes to make it right. That is why your purchase is protected by our Money Back Guarantee for 30 days on unopened/unused items.
If you wish to return or exchange your order, please follow these steps to ensure a smooth process:
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Contact Us First: Before returning any item, contact our customer service team at [info@superiorvacuums.ca / +1 (800) 465-8931] to obtain a Return Authorization (RMA) number. This will help us track and manage your return efficiently.
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Product Availability: When requesting a price match, please ensure the product is in stock at the competitor's store. If the better-priced product is not available in the competitor's stock, we will not be able to honor the price match.
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Condition of Items: Items must be unopened, unused, and in their original packaging with all accessories and documentation included.
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Proof of Purchase: Please provide proof of purchase, such as your order confirmation email or receipt, when requesting a return or exchange.
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Shipping Costs: Return shipping costs are the customer's responsibility. We recommend using a trackable shipping method. Original shipping costs are non-refundable.
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Refund Process: Refunds will be issued to the original payment method within 7-10 business days after we receive and inspect the returned items.
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Non-Returnable Items: Certain items, such as clearance items, customized products, and opened consumables, are not eligible for return or exchange. Please review our complete list of non-returnable items on our website.
We value your trust in us and hope that your shopping experience with Superior Vacuums is a memorable one.