Welcome to the Superior Vacuums FAQ Section! We've gathered answers to some of the most common questions about our products, services, and policies to help you navigate your vacuum purchasing journey with ease. Whether you're curious about our product range, service details, or shipping policies, you'll find the information you need right here. And if you have any questions that aren't covered, our friendly team is just a call or click away to assist you further.
Yes, as an authorized Vacuum Dealer in Calgary, we proudly offer a wide range of brands including Miele, SEBO, Karcher, Vacuflo, Kirby, and many more, catering to all your vacuuming needs with expertise and quality service.
Superior Vacuums, a leading vacuum store in Calgary, boasts more than 35 years of experience in the vacuum cleaner market.
We have two vacuum stores in Calgary, Alberta, Canada, located at 1510 Kensington Rd NW and 7730 Macleod Trail SE.
We carry new and pre-owned vacuum cleaners, parts, accessories, home care cleaning products, pet-related products, air purifiers, steamers and hand dryers.
Our range includes cordless canister, upright, backpack, robot, stick, handheld, wet-dry, commercial vacuums, and central vacuum systems.
We offer products from more than 80 brands like SEBO, Miele, Karcher, Dyson, Nilfisk, HP, Hoover, Vacuflo, Johnny Vac, Shark, iRobot etc.
No, we do not.
Apart from vacuums, parts, accessories, air purifiers, cleaning products, steamers, and hand dryers, we provide maintenance and repairs for all vacuum types and brands, as well as our premium The Retractable Hose System service.
Try our Online Concierge service for personalized suggestions tailored to your needs.
Absolutely. We back up our vacuum repair services with a 90-day warranty. In most cases, if there’s anything still wrong with your vacuum, it'll become apparent in the first few days after repair. Thus, a 90-day period is sufficient to ensure that your vacuum is revived and functioning as good as new.
Indeed, you can either register your warranty on our website directly or use the product's part number to register with the manufacturer. Additionally, you have the option to extend your warranty. For example, if your product comes with a 5-year warranty, you may purchase an additional 2 years from us to extend it to 7 years.
No, the warranties are different, but none of them include cleaning and periodical maintenance. Depending on your warranty type, it may include all parts and accessories, full maintenance, and an exchange of the product if your vacuum has a manufacturer defect.
We strongly advise you to call us and provide your information. First, we will try to understand the issue, as it might be something simple that can be fixed over the phone. If necessary, we might ask you to bring your vacuum to our store for a check-up.
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We accept returns of unused, sellable, and working products within 40 days after receiving the online purchase, excluding certain items like cleaning products, air purifiers, and refurbished machines. Up-to 30% restocking fee applicable on steam cleaners, chemicals and vacuums.
Payment can be made via ShopPay, PayPal, and Gpay.
Orders over $49.99 CAD are shipped for free in Canada. USA delivery costs vary by state.
Check your email for a tracking link or contact us for order status.